คลังบทความ

SERVQUAL is a model to improve Service Quality to make customer satisfaction. SERVQUAL include reliability assurance tangible empathy responsiveness.

What is Theory X and Theory Y Theory X and Theory Y are management theories about two different types of manager style, and motivation in the organization that …

Key Points What is Manufacturing Cost Manufacturing costs are the cost that happened in a production process. The manufacturing costs are classified into three …

What is PM Theory PM Theory of Leadership is a Japanese leadership theory that explains the behavior of leaders by classifying leaders into two categories, 2 st…

Real Interest Rate is a common figure in economics. The investor use the real interest rate to compare which is the good place to invest. But did you know what …

What is Basis Point? Basis Point is a unit for describing the percentage change, mostly used in financial and investment terms, especially to describe how many …

What is Theory Z Theory Z is summarize of William Ouchi’s observations to understand Japanese corporate culture and Japanese management styles through 7 charact…

What is Levels of Management The levels of management can normally be divided into three types of management which include top level management, middle level ma…

The bases of power in leadership is a work of social psychologists Bertram Raven and John French published in 1959. The bases of power by French and Raven categ…